Refund policy

Change of Mind Returns

If you change your mind, you’re welcome to return your item within 30 days of receiving it.

Simply email us and we’ll help arrange collection from your home.

Once your return is approved, we’ll issue a refund equal to the purchase price of the item, less:

  • the original delivery cost to your address, and
  • the cost of collecting the item back to our Melbourne depot

Please note that collection costs may differ from the original delivery fee.

To be eligible for a return, items must be in their original condition — unused, undamaged, and ideally repacked in the original packaging.

If you no longer have the original packaging, that’s okay — we can organise a specialist furniture carrier to handle the return. In this case, a 10% handling fee (based on your order value) will apply.

If your order included free delivery, only the return collection cost will be deducted.

Once your item is received and inspected, we’ll process your credit within 5 business days. Your credit will be valid for 12 months from the date of issue.

Wrong item Delivered

If you’ve received the wrong item, please let us know as soon as possible — ideally within 3 business days of delivery.

We’ll take care of everything by arranging:

  • delivery of the correct item, and
  • collection of the incorrect item

All at no cost to you.

Cancellations

You’re welcome to cancel your order (or part of it) as long as it hasn’t been dispatched yet.

Simply email us and we’ll arrange your cancellation along with a prompt refund for the full amount paid.

Once an order has been dispatched, we’re unable to cancel it. However, you can still return the item under our 30-day returns policy.

Orders are typically dispatched within 10 business days of payment, unless the item is on pre-order or backorder.

Please note that custom-made or made-to-order items cannot be cancelled once your order has been placed.

Faulty items and Warranty Claims

At ReTeka, we stand behind the quality of our furniture. All items are guaranteed to be free from defects in materials and workmanship, and suitable for their intended use. Our warranties are provided in accordance with Australian Consumer Law.

If your item arrives with a defect, missing part, or has been damaged during manufacture or transport, please contact us as soon as possible — ideally within 3 business days of delivery.

To help us resolve this quickly, please include:

  • Your name
  • Contact details (a phone number is preferred)
  • Order number
  • Clear photos or a short video showing the issue

Send this through to info@reteka.com.au,  and our team will assist you promptly.

What’s Not Covered

Our warranty does not cover:

  • General wear and tear from everyday use
  • Damage caused by improper assembly, use, or modifications
  • Damage from misuse, accidents, or abnormal use
  • Damage resulting from improper or insufficient care (including timber, fabric, or leather)
  • Minor variations in size, colour, grain, or finish — these are natural characteristics of timber
  • Small imperfections or superficial blemishes that do not affect functionality
  • Damage from excessive soiling, unauthorised repairs, or cleaning methods
  • Fading or deterioration from direct sunlight exposure
  • Damage caused by humidity, temperature changes, or liquids (including spills such as water or alcohol)

Important Note

Any improper or unauthorised use may void your warranty.